Important notice about delivery

Thank you for your patience.

We are pleased to announce the reopening of our online tea store for our overseas customers.

Please choose your favorite products, put them in the cart, and fill in your shipping address, customer name, and contact information.

We use the payment ,only via PAYPAL.

Basically, we use Japan Post EMS and E-packet as our shipping method.

However, depending on the country, there are areas where EMS and E-packet cannot be used.

In such cases, we will contact you and suggest a shipping method using DHL or UPS.

In that case, we will charge you for the difference in shipping cost.

please refer to JapanPost's page.

https://www.post.japanpost.jp/int/ems/country/index_en.html

And It is currently unable to send the baggage to the following countries by E-Packet as of September 1, 2023: USA,Canada,Germany,France,U.K.  If you order the baggage from the above countries, we will inform it of you and suggest to change to EMS.

If you are not satisfied with the shipping  you may cancel your order.

If you have not heard back from us within a week after we have made the offer, we will cancel your order.

EMS and E-packet may take from 1 week to 1 month depending on the country.

Because the number of flights to overseas from Japan is still reduced.

If you want to be sure to receive your order as soon as possible, we will send it by DHL, UPS, etc,

Please contact us at

info@chanoha.info

If you have any questions, please contact us.

Thank you very much.