Important notice about delivery

Dear customers

Thank you for visiting our homepage.
We are pleased to announce the reopening of our online tea store for our overseas customers.
Please choose your favorite products, put them in the cart, and fill in your shipping address, customer name, and contact information.We use the payment ,only via PAYPAL.

Basically, we use Japan Post EMS as our shipping method. However, depending on the country, there are areas where EMS cannot be used. In such cases, we will contact you and suggest a shipping method using DHL or UPS. In that case, we will charge you for the difference in shipping cost. please refer to JapanPost's page.
https://www.post.japanpost.jp/int/ems/country/index_en.html

If you are not satisfied with the shipping cost, you may cancel your order. If you have not heard back from us within a week after we have made the offer, we will cancel your order.

EMS may take from 1 week to 1 month depending on the country. Because the number of flights to overseas from Japan is still reduced. If you want to be sure to receive your order as soon as possible, we will send it by DHL, UPS, etc, Please contact us at info@chanoha.info
If you have any questions, please contact us.

In addeition,we would like to inform you that there are some cases in which extra fees may be charged. In addition to shipping fees, import taxes or custom clearance fees may be imposed on your purchased tea, depending on your country tariffs. Please be advised that we will not pay any fees that may be incurred after the item has left Japan, following our international shipping policy. If you are charged any taxes or fees related to collections in your country, please contact the apporopriate authorities and make the necessary payments at your own risk.

And Japan post have announced that the shipping method  by E-Packet for small items had terminated as of October 1, 2023.

If you have any questions, please contact us.

info@chanoha.info

Thank you very much.

※For customers ordering from the United States

We are afraid to inform that you are unable purchase them for USA from our online shop. Because Japan Post services we usually use temporarily suspended acceptance of mail items to USA.Thank you for your understanding.